Protecting your privacy is a priority for us.

At TKX Group Ltd, we are committed to safeguarding the personal information of our clients, staff, and website visitors. This privacy notice explains how we collect, use, store, and protect your information in line with UK data protection laws.

1. Who We Are

TKX Group Ltd, we provide professional security and care services to individuals, organisations, and communities. As part of our operations, we may collect and process personal data to deliver our services effectively and safely.

2. What Information We Collect

Depending on the nature of our relationship with you, we may collect:

• Personal details: Name, address, date of birth, phone number, email address
• Identification documents: For right-to-work checks or client verification
• Health or medical information: If required for care services or staff deployment (with appropriate consent)
• Emergency contact information
• CCTV footage: For security purposes at certain premises
• Employment information: For staff, including references and training records
• Service records: Notes, reports, or logs relevant to the care or security services we provide

3. Why We Collect Your Data

We use your information to:

• Provide tailored care or security services
• Ensure safety and legal compliance (e.g. safeguarding or risk assessments)
• Communicate with you effectively
• Maintain accurate records and meet regulatory requirements
• Recruit and manage staff responsibly
• Improve our services

We only collect what we need and use it fairly, lawfully, and transparently.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Your consent (where required)
• To fulfil a contract or provide a requested service
• To comply with our legal obligations (e.g. safeguarding, employment law)
• Where it is in your or another person’s vital interests
• Where we have a legitimate interest, such as ensuring safety and managing operations

In some cases (such as health or safeguarding records), we may process special category data, and we will always do so with appropriate safeguards and only when necessary.

5. Who We Share Data With

We may share your information with trusted third parties when required to do so, including:

• Healthcare professionals, emergency services, or care providers
• Regulatory bodies (e.g. CQC, SIA, DBS)
• Legal advisors, insurers, or law enforcement (if required by law)
• Technology providers who help us manage our services (under strict data processing agreements)

We never sell your personal data.

6. How We Protect Your Data

We take security seriously. Your data is stored securely and accessed only by authorised personnel. Measures include:

• Encrypted systems
• Secure physical storage
• Staff training on confidentiality and data protection
• Regular audits and reviews of our data protection practices

7. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose it was collected and in line with legal or regulatory requirements. When no longer needed, data is securely deleted or destroyed.

8. Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate or outdated information
• Request deletion of data (in certain circumstances)
• Restrict or object to how your data is used
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: admin@tkxgroup.com

9. Changes to This Privacy Notice

We may update this notice occasionally. The latest version will always be available on our website or by request.

Last updated: Sept 2025